Booking Terms & Conditions
The terms on which we design, quote for and book your journey.
These terms are awaiting their final copy. The sections below set out what they will cover. The terms that apply to any journey are those issued in writing with your proposal and confirmation.
Booking and confirmation
When a contract is formed, what the deposit secures, and when the balance falls due.
Prices and what they include
What a quoted price covers, what is excluded, and the circumstances in which a price may change before departure.
Changes by you
How amendments are handled and any charges that apply.
Cancellation by you
The cancellation scale by notice period, and how supplier-imposed charges pass through.
Changes or cancellation by us
The circumstances in which a journey may be altered or cancelled, and what you are entitled to.
Insurance
The cover every traveller must hold, including altitude limits for Himalayan journeys.
Passports, visas and health
Where responsibility sits for entry documents and vaccinations.
Liability
The limits of liability, and the position on supplier acts and events outside reasonable control.
Complaints
How to raise a problem during travel and after return.
Governing law
The law and jurisdiction that apply to the contract.
